For anything not covered here, email info@mitigate.dev. Include what you were trying to do, what happened instead, and any error messages you saw. Screenshots help.

Credits and pricing

How the credit system works, what things cost, and how to purchase more.

Supported file types

All document formats you can upload to the platform.

FAQ and troubleshooting

Frequently asked questions

How long does an analysis take?

Can I cancel an analysis once it starts?

What languages are supported?

Can I share results with my team?

Can I share results with vendors?

What if the AI made a mistake?

Can I use this for non-procurement documents?

What if my RFP is very long (500+ pages)?

Do credits expire?

Can I get a refund on credits?

How secure is my data?

Can I integrate this with our procurement system?

What happens to my documents after analysis?

Can multiple people work on the same procurement?

What is the RFP Quality Review?

Does the preparation checklist cost credits?

What's the difference between Composing an RFP and Composing a Bid?

What is the Setup Interview?

What is Compose Validation?

What does Autopilot vs Guided vs Interview mean?

What is the RFP Integrity Check?

Can I watch the AI work in real time?

How accurate is the analysis?

Common scenarios

I have 10 vendors submitting proposals

Bids are coming in over the next two weeks

The vendor submitted an updated proposal

I just need a quick compliance check

Multi-lot procurement with different vendors per lot

I want to check if our own proposal is competitive

I have a procurement in Latvian

Troubleshooting

Document parsing problems

"My document won't parse" / parsing stays in "Pending"

Parsing failed

Parsed document seems incomplete

Analysis problems

Analysis seems stuck

My analysis failed — can I resume it?

"Not enough credits"

Analysis results seem wrong

Interface problems

Can't see real-time updates

Page loads slowly

Account problems

Can't log in

Don't see a procurement you expected

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